Find answers to common questions about our luggage transport service
RM160 per bag for same-day delivery within Klang Valley from KLIA/KLIA2.
All Klang Valley areas including Kuala Lumpur, Selangor, and Putrajaya (postcodes: 40-48, 50-60, 68).
Same-day delivery, typically 3-6 hours from pickup depending on your destination.
Our pickup counter is located at the arrival hall. Exact location details will be in your booking confirmation.
Yes, all items are covered by our basic insurance policy. Additional coverage is available upon request.
You can book directly through our website by clicking the "Book Now" button. Fill in your pickup location (KLIA or KLIA2), drop-off address, date/time, and personal details. You'll receive a booking confirmation via email.
Our standard rate is RM160 per bag for delivery within Klang Valley. This includes same-day delivery from KLIA/KLIA2 to your destination.
We accept all major credit/debit cards, FPX online banking, e-wallets (GrabPay, Touch n Go), and PayPal through our secure payment gateway.
Yes! We specialize in same-day delivery. Book your transport while you're at the airport, and we'll deliver your luggage to your destination on the same day.
Yes, you can cancel or modify your booking through our support channels. Please contact us as soon as possible for changes.
We deliver to all areas within Klang Valley, including Kuala Lumpur, Selangor, and Putrajaya. Our service covers postcodes starting with 40-48, 50-60, and 68.
We cover Klang Valley postcodes: 40xxx, 41xxx, 42xxx, 43xxx, 44xxx, 46xxx, 47xxx, 48xxx, 50xxx-59xxx, 60xxx, and 68xxx.
Yes! We offer custom transport services to Penang, Johor Bahru, Melaka, and other major cities. Please visit our "Custom Request" page to get a quote.
Absolutely! Hotels are our most common delivery destinations. We'll coordinate with the hotel reception to ensure safe delivery of your luggage.
Yes, we deliver to private residences, Airbnb properties, serviced apartments, and condominiums throughout Klang Valley.
We handle all standard luggage sizes - carry-on, medium, and large suitcases. Each piece should not exceed 32kg for safety reasons.
The maximum weight per bag is 32kg. This is a safety standard to protect both your items and our transport team.
You can send as many bags as you need! Each bag is priced at RM160. Simply indicate the number of bags when booking.
Yes! We handle sports equipment including golf clubs, surfboards, bicycles, and other specialty items. Please request a custom quote for oversized or specialty items.
We cannot transport hazardous materials, flammable items, illegal substances, weapons, or perishable goods. If you're unsure, please contact us before booking.
Our pickup counter is located at the arrival hall. Detailed location information and directions will be provided in your booking confirmation email.
We provide same-day delivery service. Typical delivery time is 3-6 hours from pickup, depending on your destination within Klang Valley.
Yes! During booking, you can specify your preferred delivery time window. We'll do our best to accommodate your schedule.
No problem! Just update your pickup time through our support channels. We understand flights can be unpredictable and we're flexible with timing changes.
Not necessarily. You can arrange for someone else to receive the delivery, or we can coordinate with your hotel reception or building security.
Yes, all transported items are covered by our basic insurance policy. Additional coverage options are available upon request.
In the unlikely event of damage, please contact our support team immediately with photos and details. We'll process your claim within 48 hours.
We take full responsibility for items in our care. If luggage is lost, we'll launch an immediate investigation and work with you on a compensation claim.
Contact our support team via email (support@golug.io) or WhatsApp (+60 12-345 6789) with your booking reference, photos of damage, and a description of the issue.
Our service operates from 6:00 AM to 11:00 PM daily. For late-night arrivals, we can arrange next-morning delivery to your hotel.
Yes, we operate 7 days a week including public holidays. Service availability during major holidays like Chinese New Year may vary - please check in advance.
We can coordinate with your hotel to hold your luggage at reception until you check in. Just provide your hotel details during booking.
Yes! We provide custom routes to Penang, Johor Bahru, Melaka, and other major cities in Malaysia. Visit our "Custom Request" page for a personalized quote.
Absolutely! We offer special rates for corporate clients and bulk bookings. Contact us through the Custom Request page with your requirements.
Yes, we can manage luggage logistics for conferences, weddings, tours, and group events with multiple pickup/drop-off points.
You can reach us via WhatsApp (+60 12-345 6789), email (support@golug.io), or phone (+60 12-345 6789). We're available Monday-Sunday, 6:00 AM - 11:00 PM (MYT).
We aim to respond to all inquiries within 2 hours during business hours. For urgent matters, WhatsApp is the fastest way to reach us.
Of course! We encourage you to contact us if you have questions or special requirements before booking. We're here to help!